I recently watched a video clip with Seth Godin, called "It is broken" and where he speaks about a number of things, services that are not functioning as intended.
Now watch the movie clip:
You have now watched the video and you can probably come up with a number of examples of things that are broken, which you have seen and experienced.
The scope is, what is broken in your business? And do your staff have the rights to change this on their own, or do such decisions have to go through a manager? Consider if this is right and remove the bureaucracy.
If you allow your staff to make their own judgements and solutions to a problem, which will get more motivated and enthusiastic employees and essentially a better business.
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